This document should be reviewed by a qualified legal professional before being relied upon.

Platform Disclaimer — Content Responsibility

BalticLeads is a data access and email delivery platform. We provide access to publicly available business registry data and email distribution infrastructure. BalticLeads does not create, review, or take responsibility for the content of emails sent by users. Users are solely responsible for the content, legality, and appropriateness of their communications. By using our platform, you agree that you will not send misleading, fraudulent, or spam content.

1. Introduction

These Terms of Service ("Terms") govern your use of the BalticLeads platform ("Service"), operated via balticleads.ee. By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Service.

2. Service Description

BalticLeads is a software-as-a-service (SaaS) platform that provides:

• Access to publicly available business registration data from official registries in Estonia, Latvia, and Lithuania.
• Tools for composing and sending email outreach to businesses using your own email credentials (SMTP or Gmail).
• Email template management and send history tracking.

All business data displayed on the platform is sourced from public government registries and is publicly accessible information.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 18 years old to use the Service.
• One person or entity may not maintain more than one account.

4. Acceptable Use

You agree to use the Service responsibly and in compliance with all applicable laws. Specifically, you agree not to:

• Send unsolicited bulk emails (spam) or messages that violate applicable anti-spam legislation.
• Send emails containing misleading, fraudulent, defamatory, or illegal content.
• Use the Service to harass, threaten, or abuse any individual or organization.
• Misrepresent your identity or affiliation when sending emails.
• Attempt to circumvent sending limits, quotas, or other restrictions.
• Use automated systems (bots, scrapers) to access the Service beyond its intended functionality.
• Resell, sublicense, or redistribute access to the Service or its data without written permission.
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service.

5. Anti-Spam Policy

BalticLeads has a strict anti-spam policy. You must comply with all applicable laws regarding electronic communications, including but not limited to:

• The EU ePrivacy Directive and GDPR
• The Estonian Electronic Communications Act
• The CAN-SPAM Act (if sending to US recipients)
• Any other local anti-spam regulations applicable to your recipients

All emails sent through the Service must include:

• Accurate sender identification
• A clear and functional unsubscribe mechanism
• A legitimate business purpose

Violation of this anti-spam policy will result in immediate suspension or termination of your account without refund.

6. Payment Terms

6.1 Subscriptions

Paid plans are billed on a monthly subscription basis. Your subscription will automatically renew at the end of each billing cycle unless cancelled before the renewal date.

6.2 Payment Processing

All payments are processed securely through Stripe, Inc. By subscribing to a paid plan, you agree to Stripe's terms of service.

6.3 Price Changes

We reserve the right to change subscription prices. You will be notified at least 30 days before any price change takes effect. Continued use of the Service after a price change constitutes acceptance of the new price.

6.4 Refunds

Subscription fees are generally non-refundable. However, if you experience a significant service disruption caused by us, you may request a pro-rated refund by contacting support@balticleads.ee.

6.5 Free Plan

The free plan is provided as-is with limited features and sending quotas. We reserve the right to modify or discontinue the free plan at any time.

7. Intellectual Property

The Service, including its design, code, and branding, is the intellectual property of BalticLeads. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription period.

Business data sourced from public registries remains in the public domain and is not claimed as our intellectual property.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.

9. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We do not guarantee the accuracy, completeness, or timeliness of business data sourced from public registries.
• We are not liable for any emails you send using the Service, including any legal consequences arising from your email content or sending practices.
• Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

10. Indemnification

You agree to indemnify and hold harmless BalticLeads, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Emails you send using the Service
• Your violation of any applicable law or third-party rights

11. Suspension and Termination

11.1 By You

You may cancel your subscription and close your account at any time through the billing settings or by contacting support. Cancellation takes effect at the end of the current billing period.

11.2 By Us

We may suspend or terminate your account immediately and without prior notice if:

• You violate these Terms, particularly the Acceptable Use or Anti-Spam policies.
• Your use of the Service poses a risk to other users or to the platform.
• We are required to do so by law.

In the event of termination for violation of these Terms, no refund will be provided.

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

13. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform at least 14 days before they take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Estonia. Any disputes arising from or related to these Terms or the Service shall be resolved in the courts of Tallinn, Estonia.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

No Refund Policy

Credit purchases are final and non-refundable. Credits do not expire. Since our service provides immediate access to data and delivery infrastructure upon purchase, we are unable to offer refunds for purchased credit packs.

16. Contact

For questions about these Terms:

BalticLeads
Tallinn, Estonia
Email: support@balticleads.ee